CURRENT OPPORTUNITIES

Computer Help Desk Technician (ARMY)

SECRET Clearance Required

American Cyber Inc. is looking for Help Desk Technicians to serve our ARMY customer in Frederick, MD at Ft. Detrick.  We are seeking a highly motivated, innovative professionals to provide excellent customer service solutions.    The Help Desk Technicians will work in a team environment to assist in supporting ITA end users.

Responsibilities:

• Provides technical support as required in data management, document control, computer support, project control, and other related areas

• Tier 1 service encompasses receiving phone calls, emails, chat, instant messaging, texts

• Documenting and triaging the request; solving or escalating the request

• Tracking request status and providing routine progress updates to the customer; and following up with the customer on the resolution of ticket for completeness/quality and satisfaction.

Requirements:

Secret clearance

High school diploma or 3 years applicable experience

Current A+ certification

IT/Customer service experience (good people skills)

Experience with Remedy 7.1 preferred

Hourly Rate: $17.00/Hour

American Cyber furnishes competitive salaries as well as growth and advancement potential, along with generous benefits including:

• Health, Vision Dental, and Life Benefits

• 401k Matching

• Paid Time Off

• Paid Holidays

• Professional Training and Certification Opportunities

*American Cyber is an EOE